A reputable dog grooming salon in Upham, Southampton

A: If you are opting for a full grooming session, then it should take us about 3 hours. However, the timing also depends on the size, breed and coat condition of the dog. If we are dealing with a nervous dog, then it takes as much time as they need. 

A. When you bring your pet to us, we also ensure that if your dog visits our salon for the first time, we introduce them to the procedure in a slow and calm manner. Usually, pets calm down quickly when their owner is not around.

A. We do not encourage the idea of muzzling the dog as it may increase their anxiety. Instead, we build the dogs' confidence and trust, so they do not feel unsafe or scared.

A. Yes, she can. The dogs that come to our salon do not interact with one another so it is absolutely safe to bring your dog even when she is in season.

Yes, as this is the safest place for dogs waiting to start their grooming session or waiting for their owner to collect them. We follow this process in compliance with The Pet Care Trust animal welfare regulations. Our appointment system, however, means that we are ready to start the grooming session when the dog arrives, and you are given time to return or will receive a courtesy call to say when your dog will be ready, so you arrive to collect your dog just as he finishes his session.

A. No. If you suspect that your dog may have fleas, we would suggest you first take them to a vet as we cannot risk passing any fleas onto other dogs. We also recommend you treat the soft furnishings of your house (and car) as well as your dog to prevent a recurrence. Dogs get infected by fleas most commonly during summer, so make sure you keep a keen eye on them. 

A. Yes. We are fully trained in hand-stripping a wide variety of breeds from Border Terriers to Cocker Spaniels. We will be happy to advise on the best grooming option for your individual preferences.

A. Yes, feel free to bring his shampoo with you. Don’t worry too much if you forget though as our own shampoos are made with natural ingredients and are suitable for sensitive skin.

A. Prices are dependent on the breed, coat condition etc. but the most common breeds such as Lhasas, Cockers, and Bichons cost approx. £40. However, don’t hesitate to ask for a specific price for your dog when you book your appointment or chat to the groomer when you arrive. If you have more than one dog, you can take advantage of our multi-dog discount if they are booked in together. Please be aware that some quotes given may change if extra work is required e.g. de-matting, however, you will always be notified before we go ahead with any changes.